Medical High Performance (MedHP) takes its obligations under the Victorian Health Records Act 2001 and the Commonwealth Privacy Act 1988 seriously and takes all reasonable steps in order to comply and protect the privacy of personal information.
Collection of Information
MedHP collects and holds personal health information about you.
This information enables us to properly assess, diagnose, treat your illnesses and be proactive in your health care needs. The information we may ask you maybe very personal but not having this information may restrict our capacity to provide you with the standard of medical care that you expect.
All members of the team involved in your care will have access to your personal information.
This means we may use and disclose the information you provide in the following ways:
Administrative purposes in running our medical practice to appropriate authorities or personnel, locally or internationally. This includes our insurer or medical indemnity provider, and quality assurance and accreditation bodies.
Information Quality
Our goal is to ensure that your information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, complete or up-to-date, contact us and we will use all reasonable efforts to correct the information.
Information Security
The storage, use and, where necessary, the transfer of personal health information will be undertaken in a secure manner that protects patient privacy.
We will take all reasonable steps to protect the security of the personal information that we hold. This includes appropriate measures to protect electronic materials stored and those generated in hard copy. Even if you leave the practice, we are still required to keep patient information for as long as required by law i.e 7 years or more after your last appointment depending on your age.
What Happens If You Choose Not To Provide the Information?
You are not obliged to provide us your personal information. However, if you choose not to provide MedHP with your personal details such as name, address, date of birth etc. we may not be able to provide you with the full range of our services.
Treatment of Children
The rights of children to the privacy of their health information, based on the professional judgment of the practitioner and consistent with law, might restrict access to an older child’s information by parents or guardians.
Access
Patients have a general right of access to all health information held about them.
The following is a list of the health information to which individuals have a right to access:
MedHP is required to provide the individual with access in the format requested by the individual
MedHP could refuse access if :
It would pose a serious threat to anyone’s life or health;
If access is refused on the grounds of serious threat to the patients’ life or health, the patient can ask for a second opinion – this process is described in the Complaint Handling Process section.
Discretionary refusal of access:
The practitioner may choose not to provide access where:
Where there are direct inconsistencies between the Victorian Health Records Act and the Commonwealth Privacy Act, the Commonwealth law will prevail.
Request for Access
Patients do not have to give reasons for requesting access.
The privacy legislation does not require immediate handing over of a record or a test result. Access should however be provided within a reasonable time (no longer than 45 days).
If a patient requests access to a test result (whether before the practitioner has had the opportunity of consulting with the patient, or after) the practitioner should handle this situation in accordance with usual clinical practice. A hard copy of test results may be given to the patient after consultation with their practitioner.
Where a patient requests access to a test report from 12 months (or more) ago, after appropriate clinical investigations had occurred, the request should still be referred to the practitioner to handle in accordance with usual clinical practice.
Where a patient requests more detailed access, for example a copy of the entire file or a chance to view a large portion of the file, this would normally require written application for access as described below.
If the patient requests a copy of the file, then MedHP must comply – an accurate summary can only be supplied.
The original records, are the property of MedHP.
There are some circumstances in which access is restricted, and in these cases reasons for denying access will be explained.
Patients can only be given access to their medical record while their practitioner is present to explain and discuss the record. No patient will be allowed unsupervised access to their record.
The Access Process
The request should initially be referred to the patient’s regular practitioner, who will determine whether the information can be provided ‘simply, freely and easily’, or whether to ask the patient to complete a written request for access to their medical records
Where the practitioner decides that a more formal level of access is required, the practitioner shall ask the patient to write to the MedHP specifically requesting what they require
Examples of information that could be provided ‘simply, freely and easily’ might be a list of current medications, a copy of a test result, or a summary of medical conditions
If the patient needed to see the practitioner for other reasons this could perhaps be dealt with during a standard consultation, in which case no additional charge would apply. If the patient did not need to see the practitioner a standard fee (described below) would apply.
Types of Access and Costs
The types of access available, and relevant costs, are outlined below.
A range of fees (as set by the Health Records Act) are payable to cover MedHP’s costs in providing access.
Accurate Summary
There is no Medicare rebate available for this fee and this should be noted on the private account.
Copy
There is no Medicare rebate available for this fee and this should be noted on the private account.
Viewing File with Explanation By Practitioner
The usual fee for a consult of comparable duration.
Changes To the Medical Record
If a patient finds that the information held on them is not accurate or complete, the patient may have that information amended accordingly by their practitioner.
Disclosure of Health Information to Medical Defence Organizations and Lawyers
Practitioners may be obliged to disclose patient information relating to adverse outcomes to their Medical Defence Organization , insurer, medical experts or lawyers, without obtaining patient consent, so long as the disclosure is within the reasonable expectations of the patient.
Complaint Handling Process
The patient’s practitioner would usually be the first appropriate person to discuss any complaints. Most issues can be resolved simply through discussion with the patient.
Only on failure to reach common ground would the Privacy Commissioner be asked to investigate a complaint.
Brochures entitled “Managing a Complaint” are available in the main reception waiting room.
Contact details for Privacy Commissioner:
Privacy Hotline: 1300 363 992
Website: www.privacy.gov.au
Email: enquires@oaic.gov.au
Fax: 02 9284 9666
PO Box 5218
Sydney NSW 1042
Contact Details for the Health Complaints Commissioner are:
Hotline 1300 582 113 www.health.vic.gov.au/hsc Fax 03 9032 3111
Email hsc@hcc.vic.gov.au
Level 26
570 Bourke Street
Melbourne 3000
Second Opinion of Refusal of Access
When advised that access has been refused on the grounds of serious threat to the individual’s life or health, the individual can ask for a ‘second opinion’. The individual may nominate any health service provider who has consented to being nominated.
MedHP must accept this nomination if they provide the same kind of service as a practitioner and have the ability to interpret and understand the health information. The clinic must give a copy of the file to the nominated health service provider within 14 days. That person then looks at the file, discusses it with the usual practitioner at MedHP, and makes a decision as to whether it poses a threat to the individual’s life or health. If the second opinion is that there is no threat, access must be provided in the form of inspection, but a copy does not have to be provided.
To Whom Might We Disclose Your Personal the Information?
As a patient of MedHP, we may disclose your personal information to:
Management Of Your Personal Information
The Australian Privacy Principles (APP) requires us to take reasonable steps to protect the security of personal information. All staff are required to respect and maintain the confidentiality of personal information and the privacy of all patients. MedHP takes reasonable steps to protect personal information held from misuse and loss and from unauthorised access, or disclosure.
Your Health Data Storage
Your health data is stored on an Australian compliant server. Authorised personnel are allowed secure, verified access to this data to aid in the provision of services to you.
7 days a week
6am – 10pm
We acknowledge the Traditional Owners of the land where we work and live, and pay our respects to Elders past and present. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.